Insurance companies and government agencies can reduce risk and protect the public interest by ensuring that workers are knowledgable and competent to perform their tasks. To reach this goal, they often require that workers complete a specified training course.
In fact, however, requiring a training course cannot ensure that workers are knowledgeable and competent, because this method does not provide a reliable means of verification. The only way to ensure that individuals are properly trained is to require a credible certification.
Course completion certificates (often erroneously called “certifications” by the course providers...

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